Last updated: August 12, 2025
Reliable VoIP Solutions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and communications — including our SMS messaging services.
1. Information We Collect
- Contact Information: name, email address, phone number, company name, and mailing address.
- Account Information: login credentials, billing details, and service preferences.
- Technical Information: IP address, browser type, operating system, device identifiers, and usage data.
- Communication Data: emails, chat messages, call recordings (where legally permitted), and SMS messages you send to or receive from us.
- Service Data: information necessary to provide VoIP, network, and IT services.
2. How We Use Your Information
- Provide, operate, and maintain our services.
- Communicate about service updates, account changes, and support requests.
- Send SMS notifications, support updates, and alerts (if you have opted in).
- Process billing and payments.
- Improve our website, products, and services.
- Comply with legal obligations and enforce our agreements.
3. SMS Privacy & Data Sharing
If you opt in to receive SMS messages from Reliable VoIP Solutions:
- We collect your mobile phone number and related data solely to send the messages you requested.
- We do not sell, rent, or share your mobile opt-in data, consent, phone number, or SMS message content with third parties for their marketing purposes.
- We may share SMS-related data only with service providers (e.g., messaging carriers and vendors) who help us deliver messages, and only as necessary to provide the service, under confidentiality and security obligations.
- Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help.
- Carriers are not liable for delayed or undelivered messages.
See our dedicated SMS Terms for more details.
4. Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar technologies to enhance your experience, analyze site traffic, and improve our services. You can adjust your browser settings to refuse cookies, but some features may not function properly without them.
5. Data Sharing
We do not sell or rent your personal information to third parties. We may share your information:
- With vendors and service providers who assist in delivering our services.
- When required by law, regulation, or legal process.
- To protect our rights, customers, or property.
- In connection with a merger, acquisition, or sale of assets.
For clarity, mobile numbers and SMS consent data collected for text messaging are excluded from any data sharing for third-party marketing.
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Restrict or object to certain processing of your information.
To exercise these rights, contact us at support@reliablevoipsolutions.com or 610-643-7744.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision.
10. Contact Us
Reliable VoIP Solutions
Email: support@reliablevoipsolutions.com
Phone: 610-643-7744
Website: https://reliablevoipsolutions.com